Field Service

Microsoft Dynamics 365 Field Service is a connected field service solution designed to drive technician productivity and enhance customer satisfaction. The 2024 release wave 1 of Dynamics 365 Field Service promises exciting new features to empower frontline workers, streamline operations, and enhance resource scheduling. This blog will review Microsoft’s key investment areas for the upcoming release and highlight key features added to Field Service in the 2024 release wave 1.

Microsoft recently announced the 2023 release wave 2 plans for Dynamics 365 Field Service. Discover the most significant updates you can expect from AI-powered work order recaps, enhancements mobile experiences, optimized resource scheduling, and more.

Microsoft released the 2023 release wave 1 update plans for Dynamics 365 Field Service designed to optimize field service operations for service managers, dispatchers, and front line workers. In this post, we will highlight the top new features and updates for D365 Field Service that will be rolled out during this release wave.

Microsoft Dynamics 365 Field Service is a connected field service solution that leverages IoT technology, mixed reality, and machine learning to enhance technician productivity and customer satisfaction. Microsoft releases updates and enhancements to Dynamics 365 Field Service twice a year. In this post, we will highlight the key updates and enhancements included in the 2022 release wave 2.

Microsoft Dynamics 365 Field Service helps organizations harness the power of machine learning, mixed reality, and IoT technology to transform their service operations. The 2022 Dynamics 365 Field Service release wave 1 was rolled out in April and includes usability improvements, enhancements on the new schedule board, and the general availability of the Windows app for Field Service mobile.

The 2021 Field Service release wave 2, which rolled out in October, includes streamlined onboarding, a redesigned work order form, enhanced frontline worker experience, and a new schedule board experience.

The 2021 release wave 1 for Dynamics 365 Field Service, which rolls out new functionality from April to September, includes streamlined onboarding, enhanced technician empowering, and comprehensive customer engagement capabilities. Technicians will see improvements with knowledge management articles and enhanced inspections with ad hoc inspection support.

Introducing Resource Scheduling Optimization (RSO), an add-on solution for the Dynamics 365 Field Service application that automatically optimizes and schedules work orders to field technicians. In an ideal world, we want our field technicians to be sent to jobs that they are best qualified for while minimizing their travel time and maximizing their working hours.